TVH is proud to announce they have been awarded a significant contract with a major new customer in the Northern Territory. The contract, to provide preventative and reactive mechanical maintenance for the Defence Force at the RAAF Base in Darwin, is the result of a sustained focus on the region and highlights the strength of the company’s service offering.
Managing Director Joshua Leys sees the partnership with Ventia (formerly Broadspectrum) and Defence as a strong alignment between the client’s needs and TVH’s offering. “Ventia, was looking to partner with a service provider that owned the service they were providing, which aligns perfectly with TVH’s business model. This direct line to market between our clients and ourselves means consistency of service, deep knowledge of clients’ assets and direct communication. It’s something that Ventia has embraced.”
Growth in the Northern Territory
The contract builds on TVH’s well-established operations across the Northern Territory, where the company has been providing services across a range of industries, including telecommunications, petroleum, health care, marine and offshore, retail and hospitality, as well as regional communities and stations, since 2009.
It also marks further opportunity for TVH in the Northern Territory to deliver their bundled offering, combining mechanical, electrical and fire services for clients. “This new contract gives us a platform for the NT office to really springboard off,” explained Josh. “It’s given us another string to our bow in the NT and the confidence to build the mechanical, electrical and fire services bundled approach there.”
This bundled offering is in addition to the strong HVAC hygiene business which is a critical part of TVH’s offering in the Northern Territory. As Josh said, “We have just hired a second team in the HVAC hygiene offering space as we’re experiencing considerable growth in this area too.”
“At the start of 2020 we had four staff in the Northern Territory. Now, with the new Defence contract and growth across the other industries we service in the north, the team has grown to more than a dozen which is very exciting. We have been blessed to have some great staff join our business not only recently but over the years in the Northern Territory.”
Success of the TVH self-delivery model
Josh attributes part of TVH’s success in the Northern Territory to their self-service delivery model where each client works with a dedicated, regionally based TVH team member who plans all their preventative and maintenance work and delivers repair works.
“We rolled out our self-delivery model in 2012,” explained Josh, “and while having full time regional staff was a risk at first, we’ve found it’s the model customers want. The consistency and direct engagement customers have with their key TVH contact means they benefit from increased operational efficiency and reduced downtime, and they don’t need to drive the maintenance program themselves.
“We’ve found that customers want to go to one person who delivers the job, and that’s what we pride ourselves on providing.”
Expanding across the north and south
This strong growth across the Northern Territory follows similar expansion across Queensland, where TVH recently merged with two companies, Bush Air Refrigeration and Electrical, covering the greater Bundaberg area, and HVAC Hygiene Services, supporting customers in Brisbane and on the Gold Coast. With this expansion of the TVH national footprint, the three TVH directors Josh Leys, Simon Jones and Doug Lamac began looking to the south to develop the service offering there too.
In Adelaide they found Kurt Markwick, who has now been appointed to the role of SA and NT State Manager for TVH.
As Josh explained, “Kurt was the reason for joining the states together, to create a larger team and consistency across the two states in terms of delivery. Building the operations together means that we have twice the pool of expertise to draw on for projects in both SA and the NT.”
Skills and experience – bringing the states together
As a qualified refrigeration mechanic with electrical, hygiene and commissioning experience, Kurt has the technical expertise to bring the multiple streams together for TVH to become a fully integrated service provider across all disciplines in SA and the NT.
“We were looking for just the right person to lead the two states and take them on the same journey as our operations in the eastern states. We were looking for someone to champion our fully integrated, self-delivered service approach, and Kurt is the perfect fit,” Josh commented.
Simon continued, “Not only does Kurt bring technical experience, but he also brings energy and positivity. He’s got great people skills and emotional intelligence and aligns with our TVH business ethos. When I first met him, I knew we needed to employ this guy!”
Introducing Kurt Markwick – TVH’s new SA | NT State Manager
Now just a few weeks in, Kurt is relishing his new role. “Basically, it’s hard to drive a state from interstate. It’s never going to get the attention it needs. When Josh, Simon and Doug first offered me the role 12 months ago, they said they didn’t want to fill it with just anyone, they wanted to fill it with the right person, which apparently is me!”
Kurt began his refrigeration apprenticeship in Perth almost ten years ago. When he graduated, he was promoted to a supervisor’s role, followed quickly by a departmental manager’s position, after which he headed to South Australia to take on a national role. Kurt’s technical skill set combined with his managerial experience means he is well equipped for his role as TVH’s SA and NT State Manager.
“I think the best managers start from the bottom, get a feel for the work, spend time onsite with customers and build rapport. This means that over the years I’ve learned to wear many hats, so I can walk into a room with a business shirt on and talk million-dollar contracts, or I’m onsite tightening nuts and bolts. I’ve always been hands-on across the whole spectrum,” described Kurt.
The TVH vision for SA and NT
The TVH directors are very clear about the goal for SA and the NT and Kurt’s role: to have the area operating like the eastern states. As Josh noted, the NSW arm of the business – with an annual turnover in excess of $25 million and 100+ staff – is the blueprint for the expansion.
“Where we currently are in the NT and SA,” said Kurt, “is where the eastern states were a few years ago. From a solid base in the hygiene space, my objective is to develop the fully integrated offering of the business, to move us to the same position as Sydney, Melbourne and Brisbane.”
Joining the TVH team and doing things differently
The directors’ decision to bring Kurt onboard, and Kurt’s decision to join TVH, were well considered and discussed over time. The directors and Kurt spent 12 months talking about the business and plans for growth, and Kurt’s place in it.
“I loved that Josh and Simon and the whole team at TVH do things differently. I’m blown away by the business model, which is all about everyone getting involved and getting support. I was so impressed that Josh sat down with me for my first two days and explained the whole business to me.
“I remember thinking, I wouldn’t normally have access to business leaders like this, but even the guys at the top get down and get their hands dirty. I thought, I have to be part of this.”
To learn more about TVH’s plans for SA and NT, contact Kurt Markwick on M: 0411 756 228 or E: email@example.com. For insights into TVH’s vision and growth strategy, contact Joshua Leys on M: 0420 279 293 or E: firstname.lastname@example.org.
TVH works right across the Northern Territory, from metro areas to remote locations. No matter where our clients are, we’ll find a way to be there
Here are some of the members of the Northern Territory team at the TVH Head Office in Darwin. With so much work happening across the Territory, it’s impossible to get the whole team together for a photo!
Kurt Markwick, TVH's new South Australia | Northern Terrirtory State Manager
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