TVH is excited to announce the strengthening of customer services in Queensland following a merger with two other businesses.
Bush Air Refrigeration and Electrical – which covered the greater Bundaberg area – and HVAC Hygiene Services – supporting customers in Brisbane and the Gold Coast – recently came under the TVH umbrella.
TVH Managing Director Joshua Leys said the mergers were part of the national company’s master plan to significantly boost Queensland operations.
He said the NSW arm of the business – with an annual turnover of $25 million and 100+ staff – is providing a valuable blueprint for the Queensland expansion.
“NSW is absolutely thriving and as a result my fellow two Directors and I are able to focus our attention and resources in other areas,” said Mr Leys, whose company is well respected for its ability to service metropolitan, regional and remote locations.
“We are working towards becoming a fully integrated service provider across all service disciplines in Queensland, recently adding electrical and gas solutions to our existing portfolio of mechanical and HVAC hygiene works. Fire and handyman services will also be available in the very near future.”
Coverage and expertise drives success
As one of Australia’s leading heating, ventilation and air conditioning (HVAC) specialists, with more than 20 years of experience behind it, TVH operates out of Darwin, Melbourne, Sydney, Perth, Port Hedland, Adelaide, Brisbane, Gold Coast as well as many regional centers throughout each state. It services a diverse client base including commercial, industrial, education, insurance, government, mining, petroleum, marine and hospitals.
TVH is trusted by the NSW Police Force to provide mechanical services for stations across the Sydney metropolitan area and southern regions. It also provides HVAC services throughout the Northern Territory, Queensland and NSW for Visionstream Australia, as part of its Telstra Network Integrity and Facilities Management (NIFM) contract.
In Queensland, TVH’s newly enhanced services on the Gold Coast and in Bundaberg complement existing coverage in Brisbane, Toowoomba, Sunshine Coast, Townsville, Cairns, Rockhampton and surrounding areas.
A major part of the Queensland push is a dedicated leadership focus on the region. This includes Mr Leys relocating from Sydney to Queensland for the next 12 months. This will allow him to onboard the merged businesses and work with new Queensland State Manager Kenton Risk to forge ahead with the organisation’s new strategy.
“We are extremely fortunate to have Kenton – who has considerable years’ experience and a high standing in the industry – join us at this important time in TVH’s journey,” Mr Leys said.
“As a result of the mergers, we are also very grateful to have Dan Bush from Bush Air join us as Team Leader and Damian Brooks from HVAC Hygiene Services take on the role of Gold Coast Service Supervisor. They both have strong technical skill sets and are excellent at providing solutions for their customers.”
Building on business strengths and experience
TVH will benefit greatly from the new recruits including Mr Risk’s vast experience in the management of multi-location, multi-disciplinary services in large scale operations of 500 plus people. Prior to joining TVH earlier this month, he held many high-level roles including at Veolia Australia and New Zealand, as Head of Infrastructure and Campus Solutions and earlier as Chief Operating Officer. He was also Regional Manager, Queensland, Northern Territory and New Zealand for Trane; and Queensland Manager for Johnson Controls – a 17-year post.
When asked what attracted him to TVH, Mr Risk said in the first instance it was because of “relationships”. One of TVH’s Directors, Simon Jones, previously worked for him as a Sales Manager in the Veolia business.
“I sat down with Simon and Joshua early in the new year and they started showing me through their business systems,” Mr Risk said. “After spending time with them, I was impressed by the quality of the people, the ethos within the business, the strong customer focus and the quality of reporting systems they provide to customers. It’s powerful.”
For Damien Brooks, joining TVH after running his own business for seven years provides an opportunity for “personal and professional growth”. Mr Brooks previously worked for TVH as QLD Service Supervisor and Account Manager for four years from 2009 and is pleased to have returned to the company.
“I’m looking forward to diving into mechanical, electrical and fire services after concentrating on HVAC cleaning restoration in my own business,” Mr Brooks said. “There are great possibilities being part of a bigger team, with a lot more support and learning opportunities.”
Dan Bush, born and bred in Bundaberg with deep connections in the area, relishes the opportunity at TVH to reinforce and grow his expertise in the HVAC industry while achieving a better work-life balance for his young family.
“I feel TVH provides a higher skill set and competence across the board than anything else on offer,” Mr Bush said. “I like the idea of establishing and maintaining the TVH good name and working for a company that provides fulfilling and meaningful work. I’m relishing the opportunity of staying in Bundaberg rather than moving away and spending more time with my wife and our son and daughter, compared to when I was running my own business.”
National impact drives innovation
TVH’s large national reach is a big plus for clients who have interstate operations – receiving consistent service in every state including uniformity of pricing, reporting, processes and procedures, communication and invoicing.
Another key strength of the business is the fact each team member assigned to oversee a project provides end-to-end management. From quoting through to ordering parts, invoicing and follow-up customer support, there is continuity of service and outcomes for customers.
Mr Leys said customers also benefitted from using live operational data, receiving 24/7 live electronic confirmation of completed services along with reporting, permits, compliance and requested updates.
“Customers are effectively able to check in on us and we invite them to tell us how they would like to receive their information so it can be tailored to their needs,” Mr Leys said. “They might elect to log onto our online portal, receive email notifications, documentation with their invoice or we can set up any form of data flow including API to provide updates.”
TVH’s vision for Queensland will build on the success of this high level of transparency, with systems also set up to support employees to do their job well and understand how they are tracking with their performance.
“It’s the old story ‘what gets measured gets done’,” Mr Risk said. “There is such a high degree of competence and confidence for us to deliver to existing and new customers in Queensland and because of the robust systems, we have a strong ability to mobilise quickly across vast footprints and density of assets.
“For the business moving forward, it’s really about building momentum – an opportunity for individuals and the group to provide stronger and deeper services for our customers.”
To find out more information about the full service offerings in Queensland, please contact Kenton Risk on M: 0409 755 498 or E: email@example.com. For insights into TVH’s vision and growth strategy, contact Joshua Leys on M: 0420 279 293 or E: firstname.lastname@example.org.
TVH Managing Director Joshua Leys, Team Leader Dan Bush, and North Queensland Area Manager Craig Warner onsite at the Hinkler Central Shopping Centre in Bundaberg.
TVH QLD State Manager Kenton Risk, Gold Coast Service Supervisor Damian Brooks onsite in the TVH Brisbane Office.